Returns & Exchanges

At Hitscan, we stand behind our high-performance gear with a 30-day satisfaction guarantee on all electronic hardware and accessories. If your equipment isn't meeting your competitive standards, we offer a streamlined process for returns and hardware replacements.

Return Process

• 1.
  Initiate Your Request

  Log into your Hitscan account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer packaging, including all cables, manuals, and peripheral components to ensure a full refund.

• 3.
  Attach Shipping Label

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Inspection and Refund

  Once our technical team verifies the device's condition and serial number, your refund will be processed to your original payment method within 3-5 business days.